Privacy Policy
Last updated: [09.06.2026]
1. Introduction
Bridge Dyslexia is committed to protecting the privacy and personal data of all learners, parents, carers, and visitors to this website.
This Privacy Policy explains what information I collect, how I use it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Bridge Dyslexia provides specialist dyslexia teaching, educational support, coaching, and consultancy services.
I operate as a sole trader under the name Bridge Dyslexia.
For the purposes of UK data protection legislation, Bridge Dyslexia is the Data Controller responsible for determining how your personal information is processed.
If you have any questions about this Privacy Policy, please contact:
Email: victoria@bridgedyslexia.com
2. What Personal Data I Collect
I may collect the following information:
Information You Provide Directly
• Name of parent/carer and/or learner
• Email address
• Telephone number
• Postal address (where required)
• Information submitted through the website contact or enquiry form
• Booking information, session times, and service preferences
• Assessment notes, learning needs, and progress information
• Information relating to Special Educational Needs and Disabilities (SEND), including dyslexia and associated learning differences where relevant to the services provided
• Any documents, reports, or information you choose to share with me
Information Collected Automatically
• Basic website analytics, such as pages visited and device type
• Cookies (depending on your browser settings)
I do not collect unnecessary personal information, and I do not use automated decision-making or profiling.
3. How I Use Your Information
I use your information to:
• Respond to enquiries submitted through the website
• Arrange and deliver educational services
• Plan sessions and support learning progress
• Communicate with parents, carers, and learners where appropriate
• Prepare reports and recommendations
• Provide invoices and manage payments
• Maintain safeguarding and record-keeping obligations
• Improve and develop my services
I only collect and process information that is relevant to providing educational support, communication, administration, safeguarding, or legal obligations.
4. Legal Basis for Processing
Under UK GDPR, I process personal data on the following legal bases:
• Contract – to provide services that have been requested or booked
• Legitimate Interests – for communication, planning, administration, and service improvement
• Legal Obligation – to comply with safeguarding, tax, insurance, and record-keeping requirements
• Consent – where specific consent is required, such as testimonials, photographs, newsletters, or referrals
You may withdraw consent at any time where consent is the legal basis for processing.
5. Special Category Data
Some information I collect may constitute Special Category Personal Data under UK GDPR, including information relating to learning differences, disabilities, special educational needs, or other educational information relevant to the services provided.
This information is processed only where necessary to provide appropriate educational support and is handled with additional safeguards to protect confidentiality and privacy.
6. How I Store and Protect Your Data
I take data protection seriously and implement appropriate technical and organisational measures to protect personal information.
Your information may be stored using:
• Secure email services
• Password-protected devices
• Secure cloud-based storage systems
• Secure educational and communication platforms where required
• Website systems provided by IONOS
I take reasonable steps to prevent unauthorised access, loss, misuse, or disclosure of personal information.
Personal data is retained only for as long as necessary to:
• Provide services
• Meet safeguarding obligations
• Comply with legal, tax, insurance, or regulatory requirements
• Resolve complaints or disputes
Safeguarding records, where created, may be retained for longer periods where required by safeguarding guidance or legal obligations.
When information is no longer required, it will be securely deleted or destroyed.
7. Sharing Your Information
I do not sell, rent, or share personal information for marketing purposes.
Information may be shared only where necessary:
• With safeguarding professionals or statutory agencies where there is a legal duty to do so
• With trusted service providers who help operate my business, such as website hosting, email, cloud storage, and payment providers
• With schools, educational professionals, or other services where you have provided explicit consent
All third-party providers are expected to process personal data in accordance with applicable data protection legislation.
8. Online Payments
Where online payment facilities are offered, payments will be processed securely by third-party payment providers.
Bridge Dyslexia does not store full payment card details.
Please refer to the privacy policies of the relevant payment provider for information about how payment information is processed.
9. Children's Data
I work with children and young people and recognise the importance of protecting their privacy.
All information relating to children is handled in accordance with safeguarding and data protection requirements.
I collect only the information necessary to provide educational services and communicate with parents or carers.
For learners under 13, parental consent will be obtained where required for online services.
10. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data I hold about you
• Request correction of inaccurate information
• Request deletion of your data where legally appropriate
• Object to certain types of processing
• Restrict processing in certain circumstances
• Request a copy of your data
• Withdraw consent where consent is the legal basis for processing
To exercise any of these rights, please contact:
If you are unhappy with how your personal data has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
11. Cookies and Website Analytics
This website may use cookies and website analytics tools to improve performance, functionality, and user experience.
You can control cookie settings through your web browser.
Where legally required, cookie consent options will be provided.
12. Marketing and Newsletters
If Bridge Dyslexia offers newsletters, resources, updates, or marketing communications in the future, these will only be sent to individuals who have actively opted in to receive them.
You may unsubscribe at any time using the unsubscribe link provided or by contacting Bridge Dyslexia directly.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, services, or business practices.
Any updates will be published on this page together with the revised date shown at the top of the policy.
14. Contact
Bridge Dyslexia
Email: victoria@bridgedyslexia.com